Terms and conditions

Disclaimer Regarding Company Status: Please note that Heaven Rose Health is currently operating as a trial initiative and does not have a registered company ID at this time. This website and its associated services have been developed to explore the potential of our offerings and gather feedback from users. While we are committed to providing accurate, helpful, and professional guidance, please be aware that the services provided on this platform are for informational and supportive purposes only. We appreciate your understanding and support as we work to refine and formalise our business. Thank you for being part of our journey!

Terms and Conditions for Heaven Rose Health

Effective Date: [25/05/25]

Welcome to Heaven Rose Health! These Terms and Conditions ("Terms") govern your use of our guided health support services, website, and any related content or resources provided by us. By accessing or using our services, you agree to comply with these Terms. Please read them carefully.

1. Our Services

1.1 Description of Services:
Heaven Rose Health provides personalised health guidance and general support through consultations, educational materials, and tools designed to help you better understand medical information and make informed decisions about your health.

1.2 Scope of Services:
Our services are intended for informational and supportive purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment from licensed healthcare providers registered with the General Medical Council or other relevant UK regulatory bodies. Always consult your GP or qualified healthcare provider with any questions regarding your health.

2. Eligibility

2.1 Age Requirement:
You must be at least 18 years old to use our services. By using our platform, you confirm that you meet this requirement.

2.2 Health Disclaimer:
Our services are not suitable for individuals experiencing medical emergencies. If you believe you are experiencing a medical emergency, please contact emergency services immediately by calling 999 or visit your nearest Accident & Emergency (A&E) department immediately.

3. User Responsibilities

3.1 Compliance with Laws:
You agree to use our services in compliance with all applicable UK laws and regulations including data protection laws under UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3.2 Respectful Communication:
All interactions with our team members and other users must remain respectful and professional. Harassment, abusive language, or inappropriate behaviour will not be tolerated and will result in termination of service.

4. Payment Terms

4.1 Fees:
Our services may require payment. All fees are clearly outlined on our website or communicated prior to purchase.

4.2 Refunds:
We operate on a non-refund policy.

4.3 Billing Errors:
If you believe there has been an error in billing, please notify us within 14 days of the transaction date so we can investigate and resolve the issue.

5. Privacy and Data Protection

5.1 Privacy Policy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

5.2 Confidentiality:
We take reasonable measures to ensure the confidentiality of your health-related communications. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You agree to this when using our services. You reserve the right not to provide accurate and complete information during consultations or when using our services. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. Misusing or sharing false information may result in termination of service.

6. Intellectual Property

6.1 Ownership:
All content, materials, trademarks, logos, and intellectual property associated with Heaven Rose Health are owned by us or our collaborators. You may not reproduce, distribute, modify, or create derivative works without explicit written permission.

6.2 User Content:
Any content you submit to us (e.g., feedback, testimonials) may be used by us for promotional or operational purposes unless otherwise agreed upon in writing.

7. Limitation of Liability

7.1 No Medical Guarantee:
While we strive to provide accurate and helpful information, we do not guarantee specific outcomes or results. Health outcomes depend on various factors, including individual circumstances and adherence to recommendations.

7.2 Disclaimer of Warranties:
Our services are provided "as is". This means we do not make any promises or guarantees about the quality, performance, or suitability of the services for your specific needs. We do not provide any warranties—whether clearly stated or implied—such as guarantees that the service will be error-free, fit for a particular purpose, or that using it will not breach the intellectual property rights of others. By using our services, you accept that you are doing so at your own risk.

7.3 Limitation of Damages:
In no event shall Heaven Rose Health be liable for indirect, incidental, consequential, or punitive damages arising out of your use of our services.

8. Termination

8.1 By Us:
We reserve the right to suspend or terminate your access to our services at any time if you violate these Terms or engage in behaviour detrimental to our business or other users.

8.2 By You:
You may discontinue using our services at any time. However, any payments made for services rendered are non-refundable as per our Refund Policy.

9. Changes to Terms

9.1 Updates:
We may update these Terms periodically. Any changes will be posted on our website with an updated "Effective Date." Continued use of our services after such updates constitutes acceptance of the revised Terms.

10. Governing Law

10.1 Jurisdiction:
These Terms are governed by and construed in accordance with the laws of England. Any disputes arising under these Terms shall be resolved exclusively in the courts located in England

11. Contact Us
If you have questions about these Terms or our services, please contact us here:

Thank you for choosing Heaven Rose Health! We're here to empower you with knowledge and support as you navigate your health journey.